Mobile Banking FAQs
Q: What is FNBmobile?
A: FNBmobile is First National Bank of Waterloo’s mobile banking solution. We offer three solutions for accessing your account information via a mobile device, Mobile Browsing, SMS/text and Mobile Application.
Q: What devices will work for FNBmobile?
A: FNBmobile works with any web-enabled mobile device whose network allows secure SSL traffic or for SMS/Text only, any phone with texting will be able to receive transaction history and account balances.
Q: What functions can I perform from my mobile device?
A: Through Mobile Browsing or Mobile Application you can: View Transaction History View Account Balances Transfer Funds between accounts Pay bills to existing payees View alerts Find locations Through SMS/text, you can: View transactions and balances
Q: Is FNBmobile secure?
A: We use the same security controls for our Mobile Banking solution that are used for our Internet Banking solution. Your Internet Banking user id and password are needed. You will see your personal security image for verification that you are on the correct site. We use SSL encryption to protect your information. This industry-approved security technology prevents anyone from intercepting or interrupting information transmitted from your mobile device to First National Bank of Waterloo. Security questions are also used for authentication. No personal data is stored on your mobile device.
Q: How do I enroll?
A: First, you must be an active First National Bank of Waterloo Internet Banking user. You must enroll for mobile browsing and sms/text separately. You can enroll through Internet Banking by selecting the Options tab, clicking Mobile Settings, under Web Mobile Settings check Enable Web Access for your mobile device, choose yes or no to receive text message alerts, provide your mobile phone number and your provider. Then select the accounts you would like to access through mobile browsing. Read and accept the terms and conditions. You will receive a text message confirming your enrollment. For sms/text, under Text Mobile Settings, check Enable text access for your mobile device, provide your mobile phone number, and select the accounts you want to access through sms/text banking. You can also self enroll through your mobile device by browsing to www.fnbwaterloo.mobi, logging in and accepting the terms and conditions and then performing the same steps as above.
Q: Is FNBmobile free?
A: First National Bank of Waterloos mobile banking solutions are free! However, your mobile phone service provider may charge for text messages or internet usage-check your plan for details.
Q: Do I need an app to use FNBmobile?
A: No, an app is not required. The mobile browsing solution works anywhere you have access to the internet. To use the mobile browsing solution, simply log on to www.fnbwaterloo.mobi.
Q: How do I download the Mobile Application for my Android?
A: You can download our free application, FNBmobile, from the Android Market on your phone.
Q: How do I download the Mobile Application for my iPhone?
A: You can download our free application, FNBmobile, from the iTunes App store on your phone.
Q: Is there an app for my Blackberry?
A: No. To access FNBmobile on your Blackberry, simply browse to www.fnbwaterloo.mobi.
Q: What happens if I lose communication/signal during a transaction?
A: When you complete a transaction from your mobile device (bill payment or funds transfer) you will receive an SMS/text message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q: Why can’t I add a new payee?
A: This is a security feature. You can only send a payment to an existing payee. To add a new payee, log in to Internet Banking through your PC.
Q: How much history is available?
A: You will be able to view 15 days worth of transaction history through Mobile Browsing and Mobile Application. When you text, hist, to 89549, you will receive a text with the last 4 transactions for all enrolled accounts. For more text commands, click here.
Q: Why am I not receiving any text?
A: Some cellphone plans may have Premium texting blocked. Contact your provider to see if your account has this blocked.
Q: What happens if I lose my mobile device?
A: Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile settings and make any changes to the Wireless Provider and/or phone number.
Q: What happens if I get a new phone?
A: If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Internet Banking account via the internet and update your information on the OptionsMobile Settings page. You will not receive SMS/text messages regarding mobile banking transactions if your phone number is not correct.